An Expert System is software that reproduces the performance of one or more human experts, commonly in a specific problem domain, and is a traditional applicationof Artificial Intelligence.
 
An Inference Engine is a computer program that derives answers from a knowledge base. It is the "brain" that expert systems use to reason about the information in the knowledge base for the ultimate purpose of formulating new conclusions.

INBENTA has created its own Inference Engine based on business rules. Combined with our Semantic Search Engine, it effectively solves real life problems as an actual call center operator would do, all implemented using 100% web-oriented technology.

Applications of INBENTA's Expert Systems implemented by our unique Inference Engine include:

• Customer care automation
• Problem solving
• Call Center Scripting
• Recommendations and online sales advice
• Risk assessment
• Complex workflows